Poor GPS performance VOICE OF THE CUSTOMER The Company Adkison Towing Company has been providing towing services to Jacksonville, Florida motorists since 1998. The company’s fleet of 16 flatbed tow trucks, wheel lift trucks (quick pick) and heavy wreckers is running hard -- supported by a 24 hour dispatch center that is always on/always available to field customer calls for towing assistance. The Challenge For most fleets, fleet tracking can be simplified down to two key things: knowing the location of drivers and vehicles, and dispatching jobs. Towing business operators, however, have extra needs. They need to ensure that power take off (PTO) engagement correlates to the number of jobs dispatched to a truck. They also need to monitor a driver/vehicle’s movements in detail. And o

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