Community Care Plan Uses Referential Data to Connect Medicaid Members to Critical Services CUSTOMER SUCCESS STORY Problem: For Community Care Plan, which serves the Medicaid population of Broward County, contact information was a major challenge and impacted the organization’s ability to provide its members with important health-related information and close care gaps. Solution: Community Care Plan chose LexisNexis® Risk Solutions to help validate contact information and identify possible updates and data discrepancies for its new and existing members. Results: Doubled the contact rate YoY and contacted an additional 877 members in the first five months.

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