CASE STUDY nrchealth.com Communication brilliance during turbulent times A Chicago pediatric hospital disrupts the status quo to meet patient and family expectations.Communication brilliance during turbulent times CASE STUDY Opportunity As patient and family expectations grow, so does the need for a quick response to their requests. Lurie Children’s came to the realization that in deciding that they needed to create a better overall experience for their families. The organization wanted to increase patients’ loyalty, and knew that the ED was a good place to start. Though Lurie Children’s had always been a high performer in their ED, they also realized that they had room for improvement so, they turned their focus toward improving communication both internally with their staff an

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