Commitment to Patient First culture improves first-case starts by 173% at Maine Coast Memorial Hospital
Commitment to Patient First culture improves first-case starts by 173% at Maine Coast Memorial Hospital
4 Pages“With Novia’s help we were able to demonstrate our commitment to a Patient First culture, improving our first case starts by 173%. We were also able to improve lost charges by 6.6% and reach 100% documentation compliance for quality measures.” - Charlie Therrien, CEO, Maine Coast Memorial Hospital The Approach Novia employed a three-pronged approach to enable MCMH to achieve its goals: • Es t ablishmen t of an Oper a ting R oom Ex ecutiv e Committ ee (ORE C) as the c orner s t one of perioper a tiv e g o v ernance t o champion a “P a tien t Fir s t ” cultur e • Supply e xpense r eduction • R e v enue enhancemen t Es t ablishing a “P a tien t Fir s t ” cultur e initially r equir ed the appoin tmen t of an Oper a ting R oom Ex ecutiv e Committ ee (OR
