Case Study Customer profile Founded in 1872, Aberystwyth was the first university institution to be established in Wales. It aims to fulfill its special responsibility for the educational needs of Wales, and to maintain and develop partnerships with industry and other institutions both within Wales and beyond. It also seeks to promote collaboration in teaching and research between the constituent parts of the University. The devolved government for Wales is responsible for most of the issues of day to-day interest to the people of Wales, including matters concerning the economy, health, education and local government. The role of the Assembly is to exercise those functions devolved to it in order to: • make decisions on matters that affect people’s daily lives • de

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