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Columbia Southern University Saves More Than $115,000 the First Year With Toshiba VoIP System

Columbia Southern University Saves More Than $115,000 the First Year With Toshiba VoIP System

Toshiba Telecom
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Photo Credit: Michelle Rolls Mission: Enable On-Site System Admin, Improve Customer Service, Enhance User Experience Pam Dickinson, technical support supervisor, specified a system that would: • Improve customer service with efficient handling of the university’s 20,000 weekly incoming calls and 10,000 weekly outgoing calls; • Deliver an IP contact center solution with IP phones for 200 agents in 19 ACD groups; • Provide the ability to mana

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