1 In recent years, the exponential growth of demand for business process services has driven strong growth for Americas Business Process Services (BPS). The company was created in 2003, when two large Colombian corporations, Carvajal Tecnología & Servicios and ETB, partnered together. Since then, its mission has been to help its customers to grow and to be more agile by allowing them to outsource services such as technical and customer support, help desk, commercial management, contract centers, and more. From its inception, the company has aimed to integrate technology and innovation into its operations to provide unique and flexible solutions for its clients. Today, Americas BPS has offices in four cities: Bogota (with three locations), Cali, Medellin, and Pereira. It serves clo

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