1 Mutual Ser EPS is a health insurance company that provides services on the northern coast of Colombia, with its main office located in Cartagena City. In this region, the company serves over 2 million Colombians through a 118-office network scattered across distant municipalities. The institution has been rated as one of the best in its field for six consecutive years, following a focused aim of offering preventive health management services backed by a digital transformation strategy. The technology modernization process covered multiple elements, from user experience, interoperability and integration, cybersecurity, and cloud computing to artificial intelligence and automation, data analytics, and talent training. As part of the transformation, Mutual Ser EPS migrated its enti

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