Case Study
Cold Stone Creamery
Every Cold Stone Creamery outlet, the retail ice cream franchise business with over 1,400 stores worldwide, has a sizeable retail storefront operation to watch over. Two particular franchise locations in San Diego county were generating such exceptionally strong business that the franchise owners, David and Margaret Shehan and their children Sean and Nicolette, needed additional pairs of “eyes” to look after things at their upscale ice