Coaching for improvement: self-awareness amongst leaders The company was owned and managed by one person, supported by a small team of senior staff. Whilst the business had been moderately successful, the owner felt that time and management attention was taken up by ‘employee problems’. The owner invited Barker Dewson to investigate and suggest ideas to develop staff/management relations and improve business performance. Barker Dewson conducted confi dential interviews with all staff, and invited selected managers, including the owner, to complete a psychometric questionnaire. The results showed that the staff were engaged, committed and highly skilled, but were confused by the company strategy, and found the behaviour of the owner ‘wildly inconsistent’. The psychometric data showed

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