On The n ice S OluTi On “The NICE cloud solution reduced our technology infrastructure investment and lifted the IT support burden.” Andras Bacsa, Global IT Director c u STOmer Pr Ofile Business Process Outsourcing Web Si Te www.transcom.com lO caT i On Global b u Sine SS need • Glob al s ervice consis t enc y • A ccur a t e p er f ormance me tr ics • Impr o v e d cus t omer s ervice • R e duce d IT cos ts n ice S Olu Ti On S • Ne xidia Analy tics • Qualit y Cen tr al The imP ac T • Impr o v e d qualit y and supp ort of coaching initiatives • Impr o v e d r e v enue • R e duce d AHT • Impr o v e d compliance • R e duce d cos t of t e chnolo gy infrastructure and support Transcom Cloud-based Analytics Provide Both Centralization and Specialization Ab ou T T RANSC o M

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