The challenge The nation’s largest clearinghouse vendor lost focus on making sure claims were received and processed by payers, in the vendor’s pursuit of cost reduction and expansion of its business beyond revenue cycle processing. Claims were being lost by the clearinghouse, and their support team waited 72 hours before responding to any requests for help. The delayed support, adversely impacted AR days and cash flow for American Addiction Centers, the largest independent provider of inpatient and outpatient substance abuse treatment services in the United States. “I ultimately selected Waystar, because their service was highly recommended by one of our acquired facilities. Waystar assured us that we would always have responsive support.” Janna Aiken, Billing Director for

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