CLIENT NAME: LEADING PHARMACEUTICAL COMPANY IN CANADA One of Canada's leading pharmaceutical firm with 10,000 employees and over 40+ products and a global customer base of 40 million people. CHALLENGES: The firm consistently had over one million quarterly customer support requests and over two hundred thousand product tests with a data warehouse that had over a hundred million records, and added tens of thousands of new records a week. The management wanted to perform quality assurance across the entire architecture of the customer management system on a component by component basis. Also, they wanted to support ongoing quality assurance of the customer management system, as the quality of lab tests and system data is vital for marketing new products to customers. The

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