Case Study

Client Loyalty & Affordability

Client Loyalty & Affordability

Pages 2 Pages

petdesk.com | 1-844-PET-APPT | info@petdesk.com $130K+ Revenue From Loyalty Clients in One Month 12.4% of All Clients Using Loyalty Program 47.5% of Total Monthly Revenue From Loyalty Clients Clinic Overview Founded in 1989, Lake Emma Animal Hospital in central Florida needed a loyalty program that improved the hospital’s revenue stream by solidifying client loyalty and helped staff navigate more confidently through the inevitable money conversations. Customers since 2015, the PetDesk loyalty program was implemented and customized in 2017, and as helped create a loyal base of customers for Lake Emma. Today, clients keep coming back to the full service, AAHA-accredited hospital with five doctors and staff of 40. Revenue is healthy with all the return business. However, the hospit

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