The challenge The results Customer Success: Click Travel Click Travel moves to the cloud to solve connectivity issues, improve service and employee engagement Product: ContactWorld for Service Click Travel is a UK-based travel management company with a £200 million turnover that helps other businesses reduce the cost and complexity of travel management. It has built its own Travel Cloud application, allowing customers to self-serve and book travel requests directly online through the portal. 97% of its bookings are taken online and its reservation center staff services these customers 24 hours a day, 7 days a week. These employees are a mixture of office and remote-workers with stringent security standards, relying heavily on a first-class communications system to deliver firs

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