Cleveland Utilities, a Tennessee-based provider of essential water, power, and sewage services, embraced Epicor ECM (DocStar) to transition from inefficient paper-based processes to a fully digital workflow. This transformation streamlined operations, cutting month-end check runs by 50%, freeing 500 sq. ft. of storage space, and expediting payment processes. Integration with existing systems enabled effortless purchase order tracking, accurate document retrieval, and automated workflows, saving time and resources. The digital shift enhanced efficiency, sustainability, and employee focus on higher-priority tasks, paving the way for further digitization, including new hire paperwork and engineering work orders.

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