The City of Regina was one of the first municipalities in Canada to deploy Office 365. The City employed adoption and training services when O365 was first deployed and while it was very well received, interest slowly tapered off. There was also feedback that while classroom style training was “great” and Office 365 has amazing features, most people didn’t see where they were immediately applicable to their specific work flow. The need for a different style of training was apparent to them. This is doubly true with O365 as it is an evolving product that constantly changes and adds features to increase productivity and collaboration. The City of Regina decided to try a proof of concept around WBM's End User Experience program in their HR department to increase end user adoption of

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