CUSTOMER STORY Industry: Government Location: Raleigh, North Carolina Size: 4,300 employees Raleigh, North Carolina builds world-class services to match world-class quality of life City departments consolidated on 1 platform Less time spent processing records requests FTEs reassigned to focus on citizen services 9 7 Operational excellence helps make Raleigh one of the best places to live Raleigh, North Carolina is consistently recognized as one of the best places to live in the United States. Part of that is because its city government focuses on organizational excellence: retaining staff, working effectively, creating transparency, and ensuring staff can provide the services residents need to keep the city great. Ensuring that all staff efficiently provide services can

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