Northern Grampians Shire set a goal to digitize their online services. Not only did they succeed, but they also consolidated 137 forms into just 86, making online processes easier for residents and staff. Case study | City of Northern Grampians Shire City of Northern Grampians ShireAs of November 2016, Northern Grampians Shire Council (NGSC) had 137 downloadable PDF forms for customers to use on their website. Only two of these forms gave residents the ability to submit to the council online. The council’s website was basically an information tool. Over an 18-month period, NGSC used OpenForms to convert their 137 PDF forms to 86 true electronic forms. OpenForms’ Smart Logic helped them significantly cut down the number of forms on their website and digitise 100% of all the

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