Serving an extremely large group of diverse people in local government is a challenge. It is, however, the daily reality for the City of Miami, where the City website achieves excellent results by focusing on community engagement and strong leadership with its partner, OpenCities. City of MiamiThe problem The 450,000 residents of Miami speak different languages, represent different socioeconomic communities, and are of every age and technical ability. They needed a website that offered government services that were accessible to everyone. It needed to be mobile friendly and easy to navigate. A cookie-cutter site wasn’t going to work, and neither was spending too many of the tax payers’ dollars. Mike Sarasti, the newly appointed Chief Innovation Officer, knew he had a big

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