Lifting the Administrative Burden City of Grapevine Experiences a Seamless Retiree Medicare Implementation CASE STUDY | HealthcareConnectThe City of Grapevine had outsourced retiree healthcare benefits administration to a third-party administrator (TPA). However, the TPA only provided billing functions—it did not perform member outreach, advocacy, or educational services. Due to member concerns about potential issues with outsourcing again, the City of Grapevine staff and its retirees were hesitant to make the switch to another TPA. Administering retiree healthcare benefits is an extremely time-intensive, ongoing process. Grapevine staff needed a partner that could handle all administrative tasks and provide superior member service, including enrollment implementation, issue resolu

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