Case study © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Public City of El Paso City of El Paso Confronts Crisis Homeless visitors find safe haven in pandemic and virtual connections to community services for ongoing support The customer summary Customer name City of El Paso Industry Government Population 680,000 Case study Cisco Public Challenge: • Orders to stay home during the pandemic left the homeless population vulnerable • Connecting homeless people to dozens of government and community services is complex Solution: • Virtual connections were conducted by videoconference using Webex by Cisco • Real-time translation supports agencies communicating with Spanish speakers Results: • In 13 months, 3,000 people received assistance from the Delta Welcome Center • Homele

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