City of Detroit answers information requests in half the time with Smartsheet

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The City of Detroit, a medium-sized North American government organization with 50–999 employees, halved response times for lawsuits and Freedom of Information Act (FOIA) requests using Smartsheet, while boosting transparency and visibility for department directors. Dashboards enabled instant insights: "As soon as I created it, directors pinpointed lagging divisions," notes a key user. One major offender slashed average response times from 32 days to 15, with over 65% of requests handled even faster. Smartsheet transformed accountability and efficiency across departments.

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City of Detroit answers information requests in half the time with Smartsheet

City of Detroit answers information requests in half the time with Smartsheet

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