CASE STUDY Client Profile The City of Bend is located on the Deschutes River, in central Oregon, and is home to an estimated population of 90,000. Known for its breathtaking scenery and year- round access to outdoor activities, it has become a getaway destination for tourists interested in nature sports like mountain biking, fishing, white-water rafting, and skiing. The city’s local government serves the community by focusing on core services such as public safety, utilities, economic, and community development. Time for a Change When Matt Smith arrived as the city’s new IT Network Administrator, he was tasked with upgrading its offsite backup strategy. The solution they were using—offered by one of the large hyperscaler cloud providers—had consistently failed to meet the cit

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