CASE STUDY Client Profile Greater Anglia is a major train operating company (TOC) in Great Britain offering commuter and intercity services at 133 stations across the region. Greater Anglia’s rail network ranges from its Central London terminus, Liverpool Street station, to Essex, Suffolk, Norfolk, parts of Hertfordshire and Cambridgeshire and throughout the East of England. The company is deeply committed to a high level of environmental performance as well as quality train service that is safe, clean, punctual and reliable. In 2021, Greater Anglia was named “Train Operator of the Year” at the Rail Business Awards for the second consecutive time thanks to record levels of improvement in punctuality, new fleet of trains and improved customer experience, station upgrades and ticket

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