Engagement Results Industry City Government Size 1,500 employees Expertise Operational Improvement Assignment City projects were reaching the City Council for approval weeks after initiation because of delays caused by bureaucratic red tape. The delays resulted in a variety of predictable and unfortunate occurrences including law suits against the city, unused budgeted capital, disgruntled employees, and irate citizens. All of the constituents of the city were frustrated but none knew what to do about the problems. MainStream was engaged to understand what the City’s objectives were relative to the approval process, analyze the current procedures, determine the root cause problems and make recommendations for improvements. Actions MainStream assessed all current methods used to submit proj

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