Established in 1939 as an emergency war service, the Citizens Advice service has developed into the UK’s largest independent advice provider. Offering information and advice through face-to-face, phone and email services, and online, Citizens Advice Chelmsford assists with wide ranging issues including debt, welfare benefits, employment, housing and immigration. The Problem With clear lines of communication being the very lifeblood of a successful local Citizens Advice, making the right choice when selecting a new telephone system becomes critically important. Citizens Advice Chelmsford went through this exercise during 2014; Chief Officer Russ Mynott exaplins, “Although we had only been running our existing phone system for a little over one year, the direction w

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