Host Europe Group is renowned for providing high quality hosting products with comprehensive technical support to over 1.7 million customers globally. As the biggest domain registrar in the UK, holding brands such as 123-reg, Heart Internet and Webfusion, Host Europe Group is the largest virtualization provider in Europe, and the leading hosting provider for consumers and businesses. The Problem Host Europe Group has a large ShoreTel network across multiple sites and unfortunately they were not looked after by their existing ShoreTel maintainer. After experiencing poor service and a lack of response both from a sales and technical point of view Host Europe Group looked to change their Maintenance provider. The M12 Solution M12 Solutions’ dedicated, in-house engin

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