Citex Holding GmbH, a technology company in Germany managing 240 endpoints, reduced ticket resolution time by 50% using NinjaOne. Facing challenges with their previous IT management tools, Andreas Howering and Pietro Mattana sought a solution to streamline operations and improve efficiency. NinjaOne’s endpoint management, patch management, and ticketing capabilities provided a unified platform that enhanced IT responsiveness and support. This transformation enabled Citex Holding to better nurture technological startups and foster innovation in their region with faster, more effective IT service delivery.

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