Overview The Cincinnati Metro is a non-profit, tax-funded public service of the Southwest Ohio Regional Transit Authority (SORTA). They provide 17 million rides per year, and bring approximately 20% of downtown Cincinnati’s workforce into the city. The metro service operates 365 days a year and has 834 employees, most of which are bus drivers and mechanics. Challenge Email is critical for the Cincinnati Metro; it needs to be online 24/7 . It needs to respond quickly in case of emergencies—broken down vehicles, drivers unable to work, and accidents. Downtime of the GroupWise server is not only costly for the city and taxpayers but can also be dangerous if emergencies or issues are not properly handled during downtime. Like a lot of GroupWise administrators, Alan Bens of Cinc

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