The challenge A few years ago, Children’s Eye Physicians (CEP)—a fast-growing specialty practice focused on the treatment of pediatric ocular disease—began noticing a drop in commercial insurance reimbursement and a spike in patient accounts receivable (AR). After digging deeper, the organization determined that its patients and/or its patients’ guardians were opting for higher deductible health plans and assuming greater financial responsibility for their care, and as a result, they often were not paying their balances off as easily. Based on this analysis, the practice realized it needed to find ways to improve patient payment collections to avoid losing critical revenue. A Denver, Colorado-based practice, CEP sees approximately 35,000 patients per year in its three main offices

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