1 CASE STUDY CHILDREN’S CLINIC OF JONESBORO, ARKANSAS SIGNIFICANT INCREASE IN PORTAL AND APP ADOPTION 866-888-6929 • www.eclinicalworks.com • sales@eclinicalworks.com2 Children’s Clinic of Jonesboro, Arkansas Increasing Patient Engagement through training, education, and technology CASE STUDY The Challenge The Children’s Clinic set a goal of increasing the number of patients using Patient Portal and the healow app, and maximizing their use of those tools. Clinical personnel identified four causes for low usage: • Parents were reluctant to provide email addresses • Patients had log-in issues because of password errors • Patients were not aware of the healow app • The practice lacked marketing materials for the products Goals • Patient Portal optimization • Staff and patient educatio

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