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Chicago-Based Healthcare Firm Cures Growth Challenges with Remote Agents

Chicago-Based Healthcare Firm Cures Growth Challenges with Remote Agents

Avaya
Pages 4 Pages

Chicago-Based Healthcare Firm Cures Growth Challenges with Remote Agents CAPEX/OPEX Benefits Won with Avaya VDI Agent RSA Medical, a leading provider of medical assessment and management services for health insurance companies, was in demand and poised to grow. But they faced a hurdle: minimal room for staff expansion at their contact center facility. To avoid incurring the expense of constructing an additional building, RSA began explorin

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