Introduction The Chevin Housing Group provides affordable housing for rent and sale throughout Yorkshire and Humberside. It manages around 6,000 homes in addition to 1,650 leasehold homes, including 750 private sector flats. The Challenge The group’s vision is to create better lives for individuals and communities. Besides managing, maintaining and developing homes, it also provides regeneration services. This entails working in partnership with local people to enable them to play a proactive role in the future of their neighbourhood. The housing group carries out frequent bulk mailings to its tenants and employees, issuing anything from rent arrears notices to staff newsletters and invitations. These mailings used to be conducted in-house, but temporary labour was often needed to help

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