In June of 2015, Dr. Amy Fauber opened the doors of Charlotte Animal Referral & Emergency, or CARE, as an emergency and specialty clinic. CARE grew quickly and in the last six years, has a staff of over 150 employees along with 20 DVMs. So when the COVID-19 pandemic hit the United States and practices all over the country were shutting their doors and going curbside, Dr. Fauber knew that in order to stay organized and efficient, CARE would need another channel for communication — one that would keep her staff and clients safe. Charlotte Animal Referral & Emergency (CARE) Texting Helped this Emergency Clinic Open Communications During COVID CASE STUDY: The shift in workflow following new curbside protocols was the driving factor for CARE to begin using VitusVet’s 2-way

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