Channel Shift - Engaged to save Worcestershire County Council £2.5m a year
Channel Shift - Engaged to save Worcestershire County Council £2.5m a year
1 PagesAMDS Case Study: Channel Shift AMDS Consultants Ltd, 2 St Matthews Close, Four Pools, Evesham, Worcestershire WR11 2ES Tel: +44 (0)1386 421747 - E-mail: alan.morpeth@amds-consultants.com/david.snowden@amds-consultants.com What was required Engaged to save Worcestershire County Council £2.5m a year, as part of a second tranche of savings amounting to £20m a year, by carrying out a programme of channel shift to move contact to less expensive media and at the same time improve communication by providing 24/7 contact facilities, designing the model for provision, specifying the systems and personnel interactions necessary to deliver the service, specifying communications and other technical services and interfacing with the pr
