Centralised Complaints Framework
Centralised Complaints Framework
2 PagesCASE STUDY CENTRALISED COMPLAINTS FRAMEWORK UK and overseas insurance firm Simon Goryl Senior ConsultantCHALLENGE • Our client had recently withdrawn complaints handling authority from its third parties. This had presented an additional regulatory risk given the number of third parties that were overseas and using different complaint handling approaches. • Their policyholders in the UK and overseas total over one million. Individual team
