Case Study

Complaints Handling- Energy Provider

Complaints Handling- Energy Provider

Pages 2 Pages

CASE STUDY COMPLAINTS HANDLING Energy provider Chris Nixon Senior Delivery ManagerCHALLENGE • Our client, a major UK energy provider, was experiencing high volumes of complaints from their business customers. These were the result of billing issues resulting from the historic migration to the SAP (Systems, Applications and Products in Date Processing) business platform as well as ageing business as usual complaints. • Before our engageme

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