Case Study: Central City Concern: Guiding a Healthcare Board Toward Increased Governance Effectiveness By Steve Gordon, MD Copyright © 2019 Point B. All rights reserved. pointb.com The Challenge How does the Board of Directors of a complex healthcare organization objectively assess the fitness of its own oversight and boost efficacy? Central City Concern (CCC) had been serving adults and families affected by homelessness, poverty and addictions for 40 years. The board agreed that their governance model wasn’t broken, but felt it was time to take a fresh, holistic look at its effectiveness. They invited Point B to share our extensive knowledge of governance challenges and best practices in the non-profit healthcare space through a rigorous and thoughtful review proces

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