CUSTOMER STORY Industry: Technology Location: Stockport, UK Size: 680 employees CDL takes a customer-first approach with ServiceNow Reduction in calls and emails to the service desk SLA established for monthly incident resolution To process customer requests that previously took hours 5MIN 50% CDL thrives on technology differentiation in the insurance market Cheshire Datasystems Ltd. (CDL) is a market leader in the highly competitive insurance sector. The company’s corporate strategy has always been focused around technology, but today’s leading-edge developments quickly become tomorrow’s commodity. To stand-out from competitors, CDL identified a clear differentiator—recognition by customers for providing world-class service alongside its state-of-the-art software. C

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