Case study Case Study – Caterpillar Logistics Caterpillar Logistics was the outcome of a takeover by Caterpillar of the former Quinton Hazel (QH) site in Hinckley and the TUPE transfer of approximately 130 former QH staff. These transferees were integrated with 20 managers and other staff transferred in from other Caterpillar sites together with 90 individuals who remained QH employees. Caterpillar Logistics joined the Acas managed Innovative Workplaces project and as a result diffi culties in communication, employee engagement and trust, resulting from the meeting of different working cultures, began to improve signifi cantly. The most immediately visible outcome was a 10 percentage point improvement in the annual employee engagement survey score. Case study organisational back

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