CHALLENGE After two consecutive active hurricane seasons, an established Homeowners insurer needed a partner to help them plan for the next season and provide support during any other extreme weather events. SOLUTION Before hurricane season, the insurer added Catastrophe Response Planning and Management to its portfolio of Xceedance services. Xceedance created a cat response plan with the insurer, which included workflow documentation, training manuals, and call scripts. As expected, the next season was active and hurricane activity wreaked havoc in the insurer’s markets. The insurer’s plan was put into action to optimize their response to policyholders during a period of increased weather catastrophes. The training was conducted before one especially significant cat event, which

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