Innovatix developed a custom Microsoft Teams Dialer Add-on to integrate Teams with the Unified Communications System. The add-on allows users to place calls directly from Teams contacts while accessing advanced telephony features like call forwarding, voicemail, and recording. Implementation involved planning, integration setup, training, and iterative feedback. Challenges included integration complexity, user adoption, training, and scalability. The solution delivered notable results: reduced time spent managing calls, enhanced user satisfaction through advanced features, and improved collaboration across teams. Overall, it streamlined communication and boosted organizational efficiency.

Join for free to read