Nice helped Syntech Systems modernize its contact center by implementing the CXone Mpower platform, including Workforce, Quality, and Performance Management solutions. Replacing legacy manual processes, Nice’s cloud-based tools automated agent scheduling, integrated quality assurance, and unified reporting from disparate data sources. This transformation improved operational efficiency, accelerated decision-making, and provided managers with comprehensive visibility into contact center performance, enabling Syntech to better support its fuel management and fleet automation customers across municipalities and government agencies.

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