Nice helped CARiD improve sales and customer loyalty by leveraging CXone’s advanced performance management features. The platform provided deep insights that reduced average handle time by 30% and average hold time by 50%, enabling a more valuable customer journey. Nice’s solution also supported proactive, strategic decision-making beyond the contact center, helping CARiD navigate transformative change and enhance enterprise-wide customer experience. This empowered CARiD to regain market share and strengthen customer relationships through data-driven CX improvements.

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