CASE STUDY: STATE OF MICHIGAN DTMB

14 Pages

The State of Michigan’s Department of Technology, Management & Budget (DTMB) Client Service Center transformed its IT support by partnering with HDI. Facing trust issues, high turnover, and inefficiencies, they used HDI’s Support Center Certification to enhance operations, boost employee satisfaction, and elevate service quality, evolving into a world-class IT support center.

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CASE STUDY: STATE OF MICHIGAN DTMB

CASE STUDY: STATE OF MICHIGAN DTMB

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