Nice helped Open Network Exchange accelerate sales and marketing success by providing the CXone Mpower platform, Interaction Analytics, Autopilot, and Enlighten AI for Customer Satisfaction and Sales Effectiveness. These solutions automated payment processes, deflected calls, and enhanced operational efficiency. With Enlighten AI, supervisors saved 4-5 hours per week through advanced analytics, enabling stronger customer engagement and improved sales outcomes. Nice’s technology fundamentally transformed ONE’s operations, driving significant gains in customer satisfaction and business performance.

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