Nice helped Nex-Tech Wireless modernize its contact center by implementing the CXone Mpower platform with omnichannel routing, quality management, and supervisor workspace. This replaced their rigid on-premises system, enabling flexible management of multiple contact channels within a unified platform. Nice’s solutions improved operational agility, enhanced customer interactions across channels, and provided supervisors with advanced tools to monitor and optimize performance, empowering Nex-Tech to deliver a superior, seamless wireless customer experience across central and western Kansas.

Join for free to read