Case Study/ MoneyGram Leading the way in the industry: Introducing the Command Center Case Study/ MoneyGram The Goal MoneyGram provides access to fast and reliable person-to-person money transfers in nearly every country in the world. The organization takes pride in offering a local service to their millions of customers worldwide, and ensures that top level customer care is always available – no matter where the enquiry comes from geographically. Money transfer services are a big business and the industry is growing steadily. With a growing number of vendors in the market, it’s easy for large financial bodies to be faceless entities. MoneyGram wanted to be different. MoneyGram aims to build relationships with the customers they serve. They want to ensure they are always available t

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