Overview This customer is one of the largest mining companies in the world, with operations in 30 countries across the globe. It is the largest producer of iron ore and nickel in the world. Challenge • The environment was complex with a large user base of more than 100K spread across the globe with 50 deployed applications being used. • Improved availability with no expected downtime • Large number of third party applications like SAP, PeopleSoft, etc., which needed to be integrated seamlessly with the IAM environment for uniform enforcement of identity and access controls. • Lack of structured monitoring and reporting resulting in inefficient processes. Solution The customer needed a 24X7 optimized onsite-offshore model to support its enterprise IAM environment setup

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